Shipping policy
G&G SHIPPING & DELIVERY
Thank you for shopping with Guzzie+Guss. We are committed to providing fast, reliable, and secure shipping across Canada and the United States.
Free Shipping in United States & Canada
Enjoy free shipping across United States & Canada on orders over $99 (before taxes, after discounts). Free shipping is automatically applied at checkout.
Please note that additional shipping fees may apply to remote or rural areas in United States & Canada. If your delivery address falls within a remote region, our Customer Care team will contact you to confirm any applicable charges before processing your order.
Order Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday, excluding holidays).
During peak periods, promotions, or holidays, processing times may be slightly extended.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping
We ship using trusted carriers such as Canada Post, UPS, FedEx and Canpar, depending on your location.
Delivery Times
Once your order has been processed and shipped, delivery typically takes:
- 1–3 business days for major urban areas
- 4–8 business days for most other regions across Canada
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Up to 10–14 business days for remote or rural areas
Delivery timelines may vary depending on your location and carrier and are estimates only and not guaranteed.
Track Your Order
Once your order ships, you will receive a tracking number by email so you can follow your delivery in real time.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Guzzie+Guss is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to inaccurate shipping details
- Additional shipping charges for returned packages
If you need to update your shipping information, please contact us as soon as possible after placing your order.
Damaged or Lost Packages
If your order arrives damaged or appears lost in transit, please contact us promptly with:
- Your order number
- Photos of the package/product (if applicable)
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Order Cancellation
If you wish to cancel your order, please contact Customer Care as soon as possible:
- If your order has not shipped, it will be cancelled and fully refunded
-
If your order is already in transit, please refuse delivery. Once returned to our warehouse, a refund will be issued
Customer Support
If you have any questions regarding your order, shipping, or delivery, our team is here to help: